ING Direct's Disappointing Respons

Hello Readers,

From the last post, I posted my email to ING Direct. I thought I was clear on the issue, that the screen didn't show a pending or a scheduled transfer and that I didn't like being accused of lying, but they missed the point and the real issue. Here is their response:

Our records indicate that you signed in toingdirect.com at 1:47 PM ET on October 14, 2011, and requested to transfer $180.60 from your Bank of America checking account xxxx8253 to your Electric Orange checking xxxx3542.  You signed in to the website again at 1:50 AM ET on October 17, 2011, and scheduled an additional transfer for $180.60 from your Bank of America checking account xxxx8253 to your Electric Orange xxxx3542.  You also scheduled a transfer for $180.60 from your Bank of America checking account xxxx8253 to your Orange Savings Account xxxx3073 during this web session.

 

Additionally, we reviewed the phone call you shared with our Associates on October 20, 2011.  During the call, the Associates attempted to explain that you signed in on 2 different dates to schedule the transfers to your Electric Orange.  The Associates advised you that the transfer you scheduled on October 14, 2011, wouldn't appear under your scheduled transfers because it was already effective when you signed in to the website on October 17, 2011.  Please know that we deemed the service and information you received from our Associates as accurate and sufficient.  Since there was no ING DIRECT error, we're unable to reimburse you for any overdraft fees you may have incurred.

I'm actually disappointed. So I'm transferring my money and my families money. Currently, I've moved to Ally Bank and it's been an interesting journey trying to understand their process. The initial comment is that the website is slow - in terms of downloading all of their pictures and stuff. There are some components that don't logically flow for me but I can learn. The bright side is that I can scan my checks to deposit, they give you free checks, you get to create as many savings accounts that you'd like and give each account a nickname! Overall, it's good enough for me to give it a try! :) If you're interested in checking out other banks, here's a great article on which bank is the best for which category! 

Until next time, enjoy the Mercury in Retrograde!